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Comfortel Support

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Product & Technical Support FAQs

Our mission is to deliver our customers equipment with fine craftsmanship, dependability and value that is unmatched in the beauty industry. Kanar Inc. the distributor for Comfortel Salon Furniture & Equipment USA pledges to be there before, during and after your purchase to assure you that we will help to keep you up and running even if a problem is to arise. All Comfortel products are backed with a no hassle, trouble-free warranty.  Since you are buying directly from Kanar Inc., the distributor for Comfortel Salon Furniture & Equipment USA, you are guaranteed to save money because you are eliminating the middleman. This can save you hundreds if not thousands of dollars.   We stock a large inventory in the United States, so you can be assured that you will receive your items as quickly as possible. Almost all items will ship within 24 – 48 hours of purchase from our modern 100,000 sq. ft facility located in Carlstadt, NJ.  If you do not see a product listed in our website, please feel free to call our friendly sales team at 646-204-2591.

Sales Policies:

1. Kanar, Inc. does not accept responsibility for installation or assembly of any items purchased.

2. Kanar, Inc. is not responsible for maintenance of any of our products. Proper use and maintenance are the sole responsibility of the customer.

3. Kanar, Inc. is not responsible nor has knowledge of individual building codes or laws. Please check with your local government offices regarding any questions that you may have. Compliance with all local, state, and federal codes is the sole responsibility of the customer.

Below aims to answer some of the most frequently asked questions:

Our Quality Control team try to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect, please notify us immediately on 646-204-2591 and ask for the Customer Service Department, or email us at info@comfortelfurniture.com and state your web order number. A sales manager will instruct further details. Items will be inspected by our product assessment team and if the item is deemed faulty we will replace or refund the product free of additional freight and re-stocking charges.

Some products, especially mirrors and ceramic basins are fragile. It is the customer’s responsibility to advise Kanar Inc. if any products are damaged on delivery. Any claims for damage to fragile items must be made within 48 hours of the time of delivery.

Please see our policy on:  Shortages, Damages or Loss of Items in Transit

1.All shortages or damages must be reported within 48 hours of receipt of merchandise. Problems reported after 48 hours are not the responsibility of Kanar, Inc. and resolution of the problems are not guaranteed.

2. Any damages to products are the sole responsibility of the carrier and such damage claims are between the Kanar, Inc. and carrier. The customer is required to provide video evidence of the damage so that Kanar, Inc. can file a claim and send replacement merchandise to the customer.

3. All shortages/backordered items and related transit costs are the shipping responsibility of customer, unless otherwise noted.

The majority of our items come with installation instructions.

To download our installation instructions, you can download here

For troubleshooting videos, you can watch here

If you need support,  please call 646-204-2591 and ask for the Customer Service Department.

It is extremely rare that this will happen as we have a strict procedure for picking and packaging, so until you complete the assembly, don’t throw away any packaging; sometimes small parts are hidden in the carton. In case you have anything missing, please contact please call 646-204-2591 and ask for the Customer Service Department.

Please see our policy on:  Shortages, Damages or Loss of Items in Transit

1.All shortages or damages must be reported within 48 hours of receipt of merchandise. Problems reported after 48 hours are not the responsibility of Kanar, Inc. and resolution of the problems are not guaranteed.

2. Any damages to products are the sole responsibility of the carrier and such damage claims are between the Kanar, Inc. and carrier. The customer is required to provide video evidence of the damage so that Kanar, Inc. can file a claim and send replacement merchandise to the customer.

3. All shortages/backordered items and related transit costs are the shipping responsibility of customer, unless otherwise noted.

Any incorrect, missing or damaged items received must be reported to Kanar Inc within 72 hours of you receiving the delivery, please notify us immediately on 646-204-2591 and ask for the Customer Service Department, or email us at info@comfortelfurniture.com and state your web order number.

If item(s) received is not what was ordered, please do not open the sealed package in which it was sent. Use of the incorrect item will be deemed to be acceptance by you of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter. If you received the order incorrectly, the property of the Goods remain the sole and absolute property of the Seller as full legal and equitable owner until such time as the purchaser accepts the goods as mentioned above. You will not be charged for re-delivery of items .

Unless otherwise stated, Comfortel Furniture does not come pre-assembled. All our products include step by step instructions on how to assemble.

To download our products instruction guides see our Support Centre > Download Instruction Manual Guides.

For troubleshooting videos, you can watch here

If you need support,  please call 646-204-2591 and ask for the Customer Service Department.

 

Yes, we offer warranty on all our products. 

Please refer to our warranty page  for more information including terms & conditions.