Comfortel support is here to help. Learn more about popular topics and find resources that will help you with all of your Comfortel products.
Shipping & Delivery
Kanar, Inc. the distributor for Comfortel Salon Furniture Equipment USA, utilizes FedEx Ground and other freight services for shipping. Available services for small packages are Ground, and Freight. All freight is delivered curbside, signature required. We offer FedEx Freight Economy services. Freight Economy service does not indicate any guarantees on delivery times. Transit times are only estimated point-to-point travel times within the FedEx network and do not indicate specific delivery times between Kanar, Inc. and the shipment recipient. Extraordinary delivery requirements may necessitate an additional fee to the carrier.
The estimated delivery time will be approximately 10-15 business days from the time of order.
Standard delivery is not available to Alaska, Puerto Rico or Hawaii; however, we may be able to expedite shipments upon request. During seasonal promotions and holidays, shipping may be delayed due to the heavy volume of shipments. During these periods, orders will ship on a “first come, first serve” basis. If you have any customer service questions, order status inquiries, concerns regarding defective product, assembly of furniture or product operation, please call 646-204-2591 and ask for the Customer Service Department. Also, Kanar does not offer the option of reconsignment (change of address once an order has left our facility) on freight shipments regardless of the situation. Please make sure your delivery address is correct at time of purchase.
This information applies only to items that are shipped directly from Kanar and does not apply to items being “drop shipped” from other warehouses (Kanar, K Concept).
Curbside Delivery Service provides delivery of your item(s) to the curb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials. Your item will be shipped to a local delivery terminal. The delivery terminal will call you when your item arrives to schedule a delivery appointment. Deliveries are made between the hours of 8:00 AM and 5:00 PM Monday through Friday and will be scheduled as a 4-hour window. Your item will be delivered via truck and will be taken off the truck by the delivery driver. For larger items, Kanar, Inc. will recommend and may sometimes require liftgates at an additional charge. Upon delivery please inspect your item(s). You will be required to sign a Proof of Delivery receipt. Please note any damage to the item or packaging on the delivery receipt or, if refusing delivery due to damage, please note ‘refused due to damage’ on this receipt. A signature is required for all deliveries; the driver is unable to complete delivery without a signed delivery receipt. Please note, if you live down a road or driveway that the delivery truck cannot access without causing damage to the truck, we will be unable to complete delivery.
Freight Shipping VS Ground Delivery
Ground delivery is only available on smaller items that can be transported by a standard delivery truck. Ground shipments can be delivered to residential or commercial locations. Freight delivery is used for larger packages that need to be handled with care and delivered on a larger truck via a pallet. Freight deliveries typically utilize a lift gate on the rear of the truck, and delivery is curbside only. It is important to track your freight delivery to ensure you are present to sign for the delivery and move the packages to the interior of your space. Freight delivery to a residential address (even if the business is located in a home) will incur additional costs. We recommend delivering to a commercial address whenever possible. The above map is an estimation only of business days in transit.
We Ship Direct to the United States (upper 48 states) & Most of Canada. If ordering from outside the continental US, please call our Sales Team at 646-204-2591.
No C.O.D. Shipping
We do not ship Credit On Delivery. All purchases must be paid for 100% prior to shipping.
No Re-consignments on Freight Deliveries
We will not offer reconsignment (change of address) for any freight shipments once the order has left our facility.